26.03.25 | Android | Release 3.5.2 and 3.5.4

End user account registration - Credentials recovery 

We have made improvements to ensure account details can be recovered successfully for any end users that have create an account during the registration process. This will allow them to recover lost credentials and regain access. 

End user account registration - Converting Password and PIN users to new 2FA method 

We have made changes so that any existing end users that use Password and PIN (the previous method for account registration) will not be prompted to set up a new method of 2 factor authentication – either SMS where thy will receive an SMS access code – or Auth app where they can user an authenticator app of their choice. 

End user account registration - Linking of accounts  

Where an end user may have been invited by more than one client we have carried out development to ensure these accounts are linked when the end user signs in using their account login. 

NFC Masterlist  

We have updated the NFC masterlist to include any recently added documents. 

Bugs 

Bold text within terms info pages 

We have fixed an issued where bold text was not rendering as configured within a terms/info page within a process. 

Completion of a native process when user has second process which is web only 

We have resolved an issue where an end user has two processes – one app based and one web based. The end user was being prevented from starting the native process previously. 

App crash when uploading specific documents  

We have resolved an intermittent issue with the app crashing due to some types of documents uploaded within a process. 

Visibility of document options within IDV step 

We have resolved an issue where some document options were being hidden if an end user navigated back and forth within the step. 

Multi option lists not scrolling 

We have rectified an issue with long multi option lists being cut off due to not being able to scroll 

Deleted number questions still being submitted 

We have resolved a bug where entered-then-deleted number fields were being submitted accidentally. 

Unreproducible bugs identified via crash software 

We have fixed a series of small crashes on both Core and Connect identified via our crash software. These crashes unreported are rare, but fixing them will provide a greater deal of stability to the app. 

Uploading supporting documents 

We have relabelled the button users need to select to save supporting documents uploaded from ‘Ok I’m done’ to ‘Save & Finish’ as we have had issues with the documents not being saved due to the end user not fully completing the step. 

Address lookups in forms 

We have rectified an issue with the scrolling when selecting an address using the address lookup 

Set password screen  

Resolved of an issue related to validation message showing incorrectly when viewing inputted password  

Access Code screen 

Prevented the input of more than one character per input box. 

Switching to mobile  

We have resolved a crash issue where users decide to cancel the switch to mobile they have initiated.  

Rich text fields  

We have resolved an issue where rich text was not displaying correctly within forms 

Selfie step  

We have improved the layout of the selfie step to ensure the guidance text does not overlap the capture image button.