Change of Reminder Times
To help improve completion rates even further, we will be changing the time that reminder email & SMS messages are sent to your clients. These reminders will now be sent at 9:30am.
PDF Improvements
We have resolved a bug in which Identity Documents were sometimes appearing across two pages.
In-portal Help & FAQ's
Alongside our support knowledge bases for you (Solutions : Partner Support (credas.com)) and your clients (Support Resources : User Support (credas.com)) , in October we will also be adding Help & FAQ's articles can be accessed within the portal itself. These Help & FAQ's will sit within the support tab of your portal, which can be accessed by the information button within the main menu.
We've added the ability to quickly generate an IDV-only PDF export from within the results screen. This can be done by clicking into the 'ID Verification' results panel, with a new 'View PDF' button at the top of the screen. By clicking this button, you will be able to quickly download the PDF, which will contain just the submitted selfie and ID Document(s).
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Join our live training sessions
Whether you're new to Credas or simply looking for a refresher, we’ve got you covered! We now offer regular training sessions designed to help you get the most out of the Credas platform. These sessions are tailored to different product areas, including: - AML / ID verification - Right to Work - Our brand-new Credas Lettings solution - Admin / advanced training In each session we will walk you through how platform works and answer any questions you may have.
See our full training schedule