01.07.25 | Connect | Version 3.57

Created by Hannah Rowe, Modified on Mon, 28 Jul at 1:52 PM by Hannah Rowe


Bugs

Document Stuck in requested state

Where an Identity Document has been provided from a sanctioned country, our IDV provider fails the document. This was previously leaving the liveness incomplete, so e have now resolved this issue to produce a liveness result. 


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