Logging into the portal for the first time

Logging in as a new user

This article offers support on how to log into the Credas portal for the first time. To log into the platform for the first time, you will receive an registration email to set up your account. If you have not received this email, please check for emails from noreply@credas.com and your spam folder.

 Once you have received your invitation to register as a user, you will be presented with one of three options, depending on your portal setup. 

• Password & PIN
• Microsoft Authenticator App
• Either (Offers the option to use Password & PIN or Authenticator)

Our default set-up is Password & Pin however you can change your portals 2FA at anytime by contacting support.

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Password & PIN

This method will require you to set up both a password and PIN for Multifactor Authentication (MFA).

1. Click the ‘Set Password’ button found on the email.

2. A page will pop up asking you to set your password. *Passwords must be at least 9 characters long and contain a mixture of upper case and special characters.

3. Accept the Credas terms and conditions by scrolling to the bottom of the page. Then, click the checkbox to confirm you have read the document.

4. Set your new pin. As you will be asked for this every time you login, it is important to remember this. 

5. Select your area code depending on the country you are located in, then enter the rest of your number. Once you ‘Submit your contact details’, you will receive an SMS message containing your unique 6 digit registration code. Once entered, you will then have access to your portal.

To summarise, when registering using the Password & Pin option, you will be required to complete the following:

• Set a new password
• Set a new Pin
• Enter your mobile phone number – This is so a unique one-time registration code can be sent to you. 

After this initial account registration, you will only be asked for your email address, password and pin when you log into the portal when you next log in. This forms our Two Factor Authentication

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Authenticator

Using Authenticator will require you to download either the Microsoft Authenticator app or the Google Authenticator app. The purpose of this is to use the one-time passcode generated by the app.

1. Once you receive the email inviting you to register as a user, click on the ‘Set Password’ button.

2. Next, you will need to enter your password. *Passwords must be at least 9 characters long and contain a mixture of upper case and special characters. When you are ready, click on ‘Get me in’ to continue.

3. Accept the Credas terms and conditions by scrolling to the bottom of the page. Then, click the checkbox to confirm you have read the document.

4. Using your chosen Authenticator app, scan the QR code provided on the screen and follow the on-screen instructions to reveal your verification code. Now enter that code in the Credas ‘Verification Code’ field and click ‘Complete setup’ to finish.

Every time you wish to login into the Credas platform, you will be asked for a verification code using your Authenticator app. Each code will change after 30 seconds for security purposes.

If you experience any difficulties registering with the platform, please contact us and a member of staff will get back to you as quickly as possible.

Got any questions?

If you have any questions please reach out to the Credas support team by logging a support ticket using the 'Submit a Ticket' button at the top of the knowledge base.

We are committed to continually improving our support resources for you. We would greatly appreciate your feedback below to help us enhance your experience.