Detailed Reports
When an Identity Document has been analysed using 'Visual Analysis', a detailed report will be produced. This detailed report provides analysis on the document, and on the live selfie photo giving you more granular information. Where the identity document has failed due to the visual analysis or facial check (when visual analysis has been performed), this report will highlight the reasons for failure and we highly recommend reading it. This article discusses this detailed report and details the different information you may see, helping you to interpret the report.
In cases where a document has been verified by a NFC scan instead of visual analysis, a detailed report will not be provided. In this case, or when the identity document has failed due to a different check, such as valid document type or name check, we recommend reading the results guide here to understand your results instead.
Accessing the Detailed Report
When the document has been analysed using 'Visual Analysis', you will be able to access the detailed report by clicking 'View detailed report' above the Identity Document as can be seen below.
Understanding the Report
The detailed report will be broken down into two sections (a facial similarity report and a document report) as can be seen below. These areas will then be broken down further into specific areas of assessment such as spoofing or visual authenticity with a result of a green ticket for a pass and either a red cross or yellow exclamation mark for a failure.
Facial Similarity Report
The facial similarity report provides you an assessment of whether the face on the identity document is the same person from the live selfie photo, whilst also ensuring the selfie image is a live capture of the individual. The facial similarity report result will appear as either clear or consider with the below areas appearing detailing the reasons.
| Area on detailed report | What this means |
| VISUAL AUTHENTICITY | Assesses whether the person in the live selfie photo is real. |
| Spoofing detection | This contains a score value between 0 and 1 which expresses the likelihood that the live selfie photo is real. The closer the score is to 0, the more likely it represents a spoofed image, such as an image of a printed photo or photo on a digital screen. The closer the score is to 1, the more likely it represents a real image. |
| FACE COMPARISON | Assesses whether the face on the identity document matches the face in the live selfie photo. This will only appear in the detailed report, if a face has been detected on the identity document and the live selfie photo. |
| Face match | This check contains a score value between 0 and 1 identifying how similar the face on the identity document and the live selfie photo are. The closer this score is to 0, the less likely the faces belong to the same individual. The closer this score is to 1, the more likely the face belongs to the same individual. |
| IMAGE INTEGRITY | Assesses whether the quality and integrity of the document, and live selfie photo were sufficient to perform a face comparison. For example, if no face was detected on the identity document. |
| Face detected | Assesses that a face of sufficient quality has been found on the identity document and within the live selfie photo. |
| Source integrity | Assesses whether the source of the live photo is trustworthy. Examples impacting source integrity may be that the selfie was digitally tampered with or it was taken from a fake webcam. This check also assesses whether the individuals submitted document is issued by a country subject to sanctions. If the document issued is from a country subject to sanctions, we are unable to provide you with a report on it and it would be down to your internal policies on whether you accept it. |
Document Report
The document report refers to the validity of the identity document. You will be presented with one of the below four overall results for the document report:
- Clear - If all verification's pass.
- Caution - If any of the verification fail, but do not necessarily point to the document being fraudulent (such as if the name provided on the document, does not match that entered on the invitation).
- Suspected - The document could be suspected to be fraudulent such as if the document has flagged for repeat attempts or police record.
- Rejected - If the report has produced information which means the check cannot be processed further such as poor image quality, the identity documents issuing country is subject to sanctions and/or the document provided is not supported for verification.
Alongside this, you will be presented with sub-breakdowns providing more granular information on the reason for failure. If the document report has flagged, we recommend referring to your internal compliance policies on what to do next, however you may wish to resubmit the check to the individual by following the steps here.
The below table lists out the different points, in alphabetical order, you may see flag if the document has failed and what they mean.
| Area on detailed report | What this means |
abnormal document features | This refers to when something other than obscuration of data points and security features makes the document insufficient to be assessed (i.e. poor image resolution, bad lighting, distortions due to capturing devices, misalignment due to cracks, visual alterations due to cases/laminates, some stickers etc.) |
blurred photo | This refers to when data points are blurred and no reference can be made elsewhere in the document or if the data points are too blurry and 'they could be something else' (e.g. "I" could be "1", "B" could be "8"). |
conclusive document quality | This refers to when the document was not high quality enough to positively say the document is fraudulent or not. |
corner removed | This refers to when the corner of the document has been physically cut off, this can be found on some documents that are no longer valid. |
covered photo | This refers to when data points have been covered either by the applicant or by another object such as a sticker. |
cut off document | This refers to when data points are not included in the image due to the document being cut off from the frame of the image. |
damaged document | This refers to when a document is damaged, and we are unable to make out data points. |
dark photo | This refers to when an image of the document is too dark to be able to see data points. |
digital document | This refers to when a document has been published digitally, there are not enough security features to review so we cannot perform a full fraud assessment. |
digital tampering | This refers to when there is indication of digital tampering in the image. |
document database | This refers to when the document is publicly available as comprised. |
document date | This refers to when the expiration date has the incorrect format, or the date is in the past. |
document expiration | This refers to when the document has expired. |
document on printed paper | This refers to when the applicant has previously captured an image of the document, printed it out and has now taken a photo of this print to upload. |
face detection | This refers to when no face was detected on the document. |
fonts | This refers to when the fonts in the document do not match the expected ones. |
glare on photo | This refers to when there is light reflecting on the document causing glare to obstruct data points. |
image quality | This refers to when the quality of the image was insufficient for processing. |
incorrect side | This refers to when the incorrect side of a document has been uploaded. |
issuing country subject to sanctions | This refers to when a document is issued by a country subject to comprehensive sanctions and therefore it cannot be verified. |
minimum accepted age | This refers to when the individual is under the age of sixteen, our minimum accepted age. |
missing back | This refers to when the back of a document is needed for processing (e.g. for key data points to extract) but is not available (e.g. if the same front was uploaded twice). |
no document in image | This refers to when no document has been captured or there is a blank image. |
onfido supported document | This refers to when we are unable to verify the document as it is not an Identity Document we support. A full list of our supported documents can be accessed here - https://onfido.com/supported-documents/ |
obscured security features | This refers to when a critical security feature is obscured. |
original document present | This refers to when the document was not present when the photo was taken. For example, a photo of a photo of a document or a photo taken of a computer screen. |
photo of screen | This refers to when we can see that the applicants document is on a physical screen or device. |
picture face integrity | This refers to when the pictures of the person identified on the document show signs of tampering or alteration. |
police record | This refers to when the document has been identified as lost, stolen or otherwise comprised on the UK Metropolitan Police Amber hill database. |
punctured document | This refers to when a punched hole is present. This can be found on some documents that are no longer valid, for example driver’s license. |
repeat attempts | This refers to when the document has been reused in a suspicious way. |
scan | This refers to when the document has clearly been captured using a scanner and there are visible indicators of this. |
screenshot | This refers to when the applicant has used their mobile phone, tablet, or computer to take a photo within the device, e.g. when software applications are seen, the time and mobile provider are visible, or any digitally added component that wouldn't be seen on a physical document, such as an upload icon. |
security features | This refers to when the security features expected on the document are missing or wrong. |
template | This refers to when the document does not match the expected template for the document type and country it is from. |
watermarks digital text overlay | This refers to when any digital text or electronic watermarks on the document are missing or wrong. |
Got any questions?
If you have any questions please reach out to the Credas support team by contacting us here
We are committed to continually improving our support resources for you. We would greatly appreciate your feedback on this article to help us enhance your experience.
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