Liveness Results

Liveness Results

When your client has completed their Identity check, the liveness tab will appear as one of two colours:

• Green indicates that the liveness check has passed
• Orange indicates that the liveness check needs manual review

If the liveness tab still presents as blue, your client has not yet completed their Identity Check. If the liveness tab is red, this means that one of your colleagues has already manually reviewed the check, and failed it.

To view the liveness check, or manually update the status of the check, please click the view/review button at the bottom of the tab. 

Pass Result

If the liveness has passed, you will be presented with the liveness selfie as can be seen below.

Refer Result

If the Liveness Check has referred, as can be seen in the picture below, you will be presented with the clients Liveness selfie. As they failed this, they would have also been asked to complete an 'Unique Action Protocol' (UAP), which is a pose. You will be asked to review the UAP and manually pass/fail it. 

To pass/fail the UAP, click the 'select status' button. When pass/failing the check you will always have to write a comment, this is so there is a record of the change of status. This note will appear within the portal and also on the PDF.

You also need to tick the 'I confirm that this data is correct' to continue.

What do I do next?

If the Liveness Check has failed you are able to resubmit the Check to your client, this will send an email to your client asking them to log back and capture their Identity Document & Liveness again. You can do this by following the process here.

Alternatively, if you do not wish to resubmit the check, you will need to do your own due diligence to confirm your clients identity and liveness. 

Got any questions?

If you have any questions please reach out to the Credas support team by logging a support ticket using the 'Submit a Ticket' button at the top of the knowledge base.

We are committed to continually improving our support resources for you. We would greatly appreciate your feedback below to help us enhance your experience.